Updated: December 18, 2024
Canada Post strike update
The Canada Post Union strike has ended as of December 17th. Packages will start being picked up from our warehouse on December 19th.
Canada Post has a backlog of packages in their network to work through so please anticipate delays if you select a Canada Post shipping option at checkout.
Orders will continue to be shipped using UPS, Purolator, or FedEx. This includes orders with "Free Shipping over $125" or "$15 Flat Rate over $80"
UPS, Purolator, and FedEx are working hard to keep up with the increased volume. Please order early! With the increased volume of packages and winter weather, it's possible that UPS, Purolator, and FedEx will experience delays as the holidays approach.
The deadline for Express Overnight shipments is December 22nd (to be received by December 24th).
If you live in a remote area and only have a PO Box, we still must use Canada Post as that is the only shipping carrier with access to the PO Box.
Please contact us if you have any questions.
Shipping and Inventory
The inventory on our website is live and everything is in stock and ready to ship.
Please note that shipping carriers do not pick up from us over the weekend or on statutory holidays.
Express shipping options are available at checkout for those who would like orders delivered as quickly as possible.
We offer $15 flat rate shipping on orders over $80, and free shipping on orders over $125 (after discounts and before taxes). Our flat rate and free shipping options are carbon neutral!
You may have noticed that our free shipping threshold has recently increased. We've absorbed increasing costs for as long as possible. While other shops have stopped offering free shipping altogether, Head Candy has opted to slightly increase the free shipping threshold instead. This will help us provide our customers with the best everyday value possible and avoid product price increases. Thank you so much for your support and understanding.
Local Pick up
We offer local pick up in Vancouver, BC! Simply select the pick up option at check out, and you'll receive an email as soon as your order is ready. Ring the doorbell or give us a call when you arrive and we'll bring your order out to you.
Pickup is available Monday to Friday, between 9am and 5pm
Support
Check out our FAQ section for some quick and easy answers.
If there's anything further that we can assist you with, please don't hesitate to reach out. Click on the red help button below, or send us an email at: info@headcandysmokeshop.com
Thanks for shopping with us!
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