Updated: November 18, 2024
Canada Post strike will not delay our shipments
The Canada Post Union is on strike as of November 15th. This means that Canada Post is not operating, accepting, or delivery packages until further notice.
Orders will be shipped using UPS, Purolator, or FedEx to avoid any delays. This includes orders with "Free Shipping over $125" or "$15 Flat Rate over $80"
If you live in a remote area and only have a PO Box, we still must use Canada Post as that is the only shipping carrier with access to the PO Box. However, we may be able to find alternative shipping methods to PO Boxes, such as pick up from a UPS or Purolator depot in your area. Place your order as you normally would, and we'll be in touch, if necessary. Please contact us if you have any questions.
Shop confidently because we have taken all of the necessary steps to ensure that you receive your order without delay.
Shipping and Inventory
The inventory on our website is live and everything is in stock and ready to ship.
We are currently processing orders within 24 hours or less.
Please note that shipping carriers do not pick up from us over the weekend or on statutory holidays.
Express shipping options are available at checkout for those who would like orders delivered as quickly as possible.
We offer $15 flat rate shipping on orders over $80, and free shipping on orders over $125 (after discounts and before taxes). Our flat rate and free shipping options are carbon neutral!
You may have noticed that our free shipping threshold has recently increased. We've absorbed increasing costs for as long as possible. While other shops have stopped offering free shipping altogether, Head Candy has opted to slightly increase the free shipping threshold instead. This will help us provide our customers with the best everyday value possible and avoid product price increases. Thank you so much for your support and understanding.
Local Pick up
We offer local pick up in Vancouver, BC! Simply select the pick up option at check out, and you'll receive an email as soon as your order is ready. Ring the doorbell or give us a call when you arrive and we'll bring your order out to you.
Pickup is available Monday to Friday, between 9am and 5pm
Support
Check out our FAQ section for some quick and easy answers.
If there's anything further that we can assist you with, please don't hesitate to reach out. Click on the red help button below, or send us an email at: info@headcandysmokeshop.com
Thanks for shopping with us!
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